COMMON QUESTIONS

Our Glendale and Cedarburg offices are open Mondays-Thursdays: 9:00 a.m.-5:00 p.m., Fridays 9:00 a.m.-3:30 p.m. Please call ahead if planning to stop by without a scheduled appointment to assure staff are available to assist you.

Handicap and normal parking is available on flat surface lots for patients and are readily available at both of our locations. At our Glendale location, there is a convenient covered drop off and pick up area that you are welcome to use.

Yes, both our clinics are completely wheelchair accessible. The Glendale and Cedarburg offices are located on the main ground level for ease of access (no elevator or stairs required). The entryway is just a few feet away from the available parking.

While we do not charge for missed appointments, we request that you call us to cancel or reschedule your appointment at least 24 hours in advance as a courtesy to allow us the opportunity to accommodate urgent cases.

Yes, digital x-ray services are performed and resulted immediately on-site at both our Glendale and Cedarburg clinics. You get to see your x-rays and the surgeon will go over them just moments after they are taken!

At our Glendale office, we offer on-site scheduling of these tests. This means that most of the time, prior to leaving your appointment with the surgeon, all of your necessary future tests will be scheduled or the insurance approval process will be started for you. If seen at our Cedarburg office, you will be contacted by our office schedulers and the necessary information will be handled by a simple phone conversation.

Yes, we offer phone interpreter services to our patients. If needed, please notify the receptionist that you would like an interpreter when scheduling your appointment.

Patients being seen in the clinic will be asked to fill out registration forms containing demographic information, as well as other paperwork regarding your medical history. The questions on these forms help us better serve you, as they provide information necessary to treat and manage your symptoms.

The single most important thing to bring is a disc/CD (or printed film, but not paper copy) of your previous images of the body part being seen (MRIs, CT scans, and x-rays). We will have access to any images (x-ray, CT, MRI) performed at Ascension Columbia-St. Mary’s and Wheaton Hospitals. We will NOT have access to images performed at Froedtert, Aurora, ProHealth facilities, and Children’s Hospital of Wisconsin. So, bringing a disc of those images is very important. You can obtain those by requesting them from the medical records department at those institutions. Additionally, in order for our physicians to provide a thorough and efficient evaluation, we request any pertinent records of the body part being seen. These records should include most importantly operative notes, but also exam notes, previous injections, and MRI/CT/x-ray typed imaging reports. You, as a patient, have a right to obtain your own images and records. If you need assistance in obtaining your previous treatment records, please contact our office. We will be happy to provide a release form for you to send to your previous doctor.

Never give out your Medicare card number, Social Security number, birth date, address, bank account info, or credit card number to an unknown party. Click here to learn more about medical fraud warnings.

While we do work with most insurance carriers in the metropolitan region, the specifics of many insurance policies and plans change frequently. To be certain of your insurance policy's limitations, we encourage you to check with your insurance carrier before arriving for your appointment.

Insurance contracts require that co-payment be made at the time of services. Our office accepts cash payments, checks, MasterCard, VISA and Discover.